Jabra Case Study

Club Med's Technological Transformation with Jabra Enhances Communication and Productivity

Established in 1950, Club Med, short for Club Méditerranée, is a pioneer and leading international hospitality company renowned for its all-inclusive resorts and vacation experiences across their 70 destinations worldwide.

Club Med Malaysia has robust growth year on year and an expanding team, making it a key market within the Southeast Asia region.

Key Facts

Industry:
Hospitality

Location:
Malaysia

Software:
Microsoft Teams

Website:
www.clubmed.com.my

Products:

Jabra PanaCast 50
Jabra Evolve2 65 Flex

In response to the evolving dynamics of the modern workplace, Club Med recently embarked on a technological transformation project aimed at enhancing communication and collaboration within its organization.

To address this challenge, Club Med Malaysia unveiled a newly renovated office space equipped with state-of-the-art meeting rooms of various sizes.

These meeting rooms serve as focal points for team gatherings, discussions, and town halls, providing a conducive environment for fostering collaboration and driving organizational objectives forward.

The team needed to equip their meeting rooms and workforce with effective communication tools, as their workforce comprised both on-site and off-site team members, with frequent travels to different locations within Club Med's vast network.

Navigating Hybrid Work Challenges

Club Med turned to Jabra for innovative communications solutions to enhance their hybrid working.

Previously, Club Med Malaysia relied on conventional equipment, standard video cameras, and speakers for their communication needs. Recognizing the need for a change in technology to enhance productivity, the organization decided to upgrade to more sophisticated devices, designed to support more effective communication and collaboration.

Additionally, optimal employee performance during meetings also requires enhanced ergonomics, ensuring comfort and well-being in hybrid work settings.

Placing the well-being and ergonomic working conditions of their teams at the center of workplace design, Club Med prioritized the enhancement of communication and collaboration tools to meet the growing need for flexibility, mobility, and professionalism.

The solution

Jabra PanaCast 50

Panoramic-4K video
180-degree field of view
Intelligent Zoom

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Jabra Evolve2 65 Flex

Professional foldable wireless headset
Incredible noise cancellation
Outstanding comfort

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Jabra Elevates Workplace Connectivity with Innovative Solutions

The newly renovated office serves as a central hub for Club Med Malaysia, reflecting the company's rapid expansion and hiring initiatives.

As the team grows, fostering close collaboration and efficient decision-making become imperative.

Recognizing the need for a more robust solution to meet the demands of modern work environments, Club Med Malaysia sought to upgrade its technology infrastructure through its partnership with Jabra.

Videoconferencing Solution with PanaCast 50

The implementation of the PanaCast 50 at the Club Med office in Kuala Lumpur represents a significant leap forward in enhancing communication and collaboration within the organization.

Equipped with intelligent features, the PanaCast 50 seamlessly integrates into Club Med's meeting rooms, transforming virtual interactions into immersive and engaging experiences.

Claudio Romero G. Cavalcanti Jr, Head of IT at Club Med Malaysia, applauds the transformative impact of the PanaCast 50, stating, "The PanaCast 50 has revolutionized the way we conduct meetings, enabling seamless communication and collaboration that brings our teams together. The sound quality from the PanaCast 50 and its auto-framing features are brilliant."

With its Virtual Director mode intelligently highlighting active speakers in real-time, it allows for more immersive meetings as participants feel more engaged and connected.

Moreover, its unique 180° field of view ensures everyone in the room remains visible and the exceptional sound quality fosters inclusivity and collaboration. Additionally, the room usage insights generated by the PanaCast 50 provide valuable data on room occupancy, enhancing operational efficiency and the need to reconfigure the office spaces if required.

Implementation of the PanaCast 50 in Club Med Malaysia Meeting Room

Furthermore, the network-connected system enables easy remote management and data access, allowing Club Med to monitor the device and ensure minimal device downtime or disruption.

Real-time whiteboard streaming facilitates more inclusive remote collaboration, bridging the gap between on-site and remote participants seamlessly without the need for an additional camera.

This advanced system architecture, coupled with built-in dual-edge AI processors, powers a range of intelligent features that elevate the meeting experience.

With compatibility with Microsoft Teams, Microsoft Teams Rooms, Zoom, and Zoom Rooms, PanaCast 50 is optimized for all leading UC platforms, ensuring seamless integration with Club Med's existing communication ecosystem.

As a result, there is now the ability to work remotely with greater quality and comfort, leading to more productive meetings thanks to enhanced video and audio capabilities.

Claudio emphasizes, "Our staff find PanaCast 50 very straightforward to use, and their satisfaction leads to better performance. When you don't struggle to set up or participate in a meeting, it's always a win"

Comfort and compatibility with the Evolve2 65 Flex

Using existing laptop speakers or employees’ personal devices, the team faced challenges related to call quality, employee mobility, and comfort. The introduction of the Jabra Evolve2 65 Flex headset empowered key managers to stay connected and productive in dynamic environments. With a unique fold-and-go design, the Evolve2 65 Flex headsets proved to be the ideal tool for managers who travelled extensively, enhancing their communications wherever they were working.

As Claudio mentioned, "Call quality, employee mobility, and comfort were the key factors for us in terms of sustaining performance and driving success in our dynamic business environment."

Claudio underscores the transformative impact of the Evolve2 65 Flex, stating, "The Evolve2 65 Flex has significantly enhanced our managers' ability to concentrate and collaborate, working effectively and productively on-the-go, and ultimately helping meet our goals."

With its unique foldable style, ergonomic fit, clear audio, and wireless connectivity, the Jabra Evolve2 65 Flex has proved popular among users. The Jabra headset was rated highly for its ease of use, high-quality audio with Active Noise Cancellation (ANC), all-day comfort and portable design.

Claudio also remarked, “The Evolve2 65 Flex has enhanced our flexible working capabilities and contributed to more productive meetings. The wireless connectivity and unique foldable design mean employees are no longer tied to their desks but can communicate wherever they happen to be working.”

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Club Med's Technological Transformation with Jabra Enhances Communication and Productivity

Navigating Hybrid Work Challenges

The solution

Jabra PanaCast 50

Jabra Evolve2 65 Flex

Jabra Elevates Workplace Connectivity with Innovative Solutions

Videoconferencing Solution with PanaCast 50

Implementation of the PanaCast 50 in Club Med Malaysia Meeting Room

Comfort and compatibility with the Evolve2 65 Flex

Get started

Try Jabra for free

Something not adding up?

Our sales experts are ready to help