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Jabra Case Study

Providing crystal-clear calls and accurate transcripts for contact centers

Acyan is part of the expanding Asurion Group, providing mobile device warranty and support services for Japanese mobile device users.

Every day, Aycan’s 740 representatives field an average of 6,000 calls across five locations in Japan.

Key Facts

Industry:
Technology (mobile services)

Location:
Japan

Software:
N/A

Website:
www.acyan.jp

Products:

  • Jabra Biz 2300 USB headset

When Acyan needed a flexible headset solution during the pandemic in 2020, they chose the Jabra Biz 2300 headset, designed for contact centers.

The solution

Jabra Biz 2300 USB headset

  • Durable and lightweight
  • Superior audio quality
  • Advanced hearing protection
Jabra Biz 2300
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“Our contact center needs to elevate customer engagement, so for us, crystal clear audio is absolutely essential. That’s why we turned to a trusted name like Jabra when we needed headsets.”

Mr Nomura, Senior Director of Customer Care, Acyan

Providing excellent service while implementing new ways of working

The Biz 2300 headset offered the audio quality required in order for Aycan’s contact center agents to consistently provide excellent service, across thousands of calls. The headsets are also flexible enough for operators to use as they started to work from home during the pandemic.

“We provide our representatives with one headset for home and one for the office. We opted for the stereo USB headset, which is easy to use with a home PC. The noise cancelling on them is greatbecause it removes the distractions of household noise.”

Mr Nomura, Senior Director of Customer Care, Acyan

Clear audio with high-performance microphone improves speech recognition

The Jabra Biz 2300 headsets are equipped with high-performance microphones which pick up even faint voices clearly. The audio quality of the headsets also increases the accuracy of transcription services.

“Thanks to the increased speed recognition accuracy, the time our operators need to spend editing transcripts by hand has decreased. We’re able to effortlessly review the content of calls and use AI to analyze data. We can also search using speech recognition with a higher degree of precision. I highly recommend it to any contact center interested in making full use of speech recognition data.”

Mr Nomura, Senior Director of Customer Care, Acyan

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