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Manual call centre processes can waste precious seconds and skills. Supervisors miss key coaching moments. Agents scramble to talk and take notes. Speech-to-text only tells us what was said, not how it was said. And QA is more guesswork than guidance.
It's not what you say, it’s how you say it. Engage AI listens for tone on both ends of the call, picking up on voice patterns and energy shifts in real time. Agents see the live results in a fun, simple, colour-coded display – with alerts when tone changes, so they can keep the conversation on track.
And because angry sounds angry in every language, it works across them all. It’s also bias-tested to stay fair for every voice.
More empathy. Less guesswork. And no more wondering if "fine" really means fine.
Supervisors don’t need to rely on random call sampling or patchy surveys. Engage AI captures every call and flags key moments, tone shifts and trends in a clear, easy-to-use dashboard.
Coaching becomes faster, more focused and genuinely helpful – for better calls, every time.
Supervisors don’t need to rely on random call sampling or patchy surveys. Engage AI captures every call and flags key moments, tone shifts and trends in a clear, easy-to-use dashboard.
Coaching becomes faster, more focused and genuinely helpful – for better calls, every time.
Block out the barking, blasting and background chaos. ClearSpeech technology removes unwanted noise from the customer’s end so agents can hear them first time, every time. No more “Sorry, could you repeat that?”. Just more problems solved faster and more from every second of every call.
Engage AI supports agents in real time with personalised feedback, coaching prompts and the right nudge at the right moment. Progress is tracked, wins are recognised and yes – there are badges. And avatars. And maybe even the occasional high-five. Because when agents feel confident, every conversation gets better. And every call counts for more.
Research on over 1.5 million real-life calls has shown that using Engage AI improves the experience for both customers and agents.
Positive tone = positive customer experiences
Shorter calls = saved costs
Increased data accuracy and improved insights
More motivation = increased wellbeing and productivity
Better connected colleagues = improved support and teamwork
Install the Engage AI software on user PCs
We’ll guide you through it
To get started, all you need is Windows, a softphone and a headset - any headset (try ours for bonus features).
Very little configuration is required, so your team will be making calls count for more in no time. And if you prefer everything in one place, you can integrate Engage AI with your existing systems using our APIs.
Better still, our software is compatible with all leading call centre platforms. Below are just a few examples. Easy.
Pair Engage AI with a Jabra headset and get even more from every call.
Tap your headset to control key features. Experience a 360 noise-free audio experience. See noise levels visualised in real-time. And even get nudged when your boom arm’s off.
Together, they deliver a call experience that works perfectly in sync. Because when everything connects, every call counts for more.
With Engage AI, your data stays exactly where it belongs – with you.
Engage AI Core makes sure sensitive stays safe, processed securely on your own premises. Need more AI power? Engage AI Complete brings additional cloud-based AI capabilities, protected by the highest levels of security.
Whichever version you choose, Engage AI is fully GDPR and AI Act compliant. Your data is always fully encrypted, whether it’s on the move or at rest. Plus, sensitive information gets automatically redacted from every output – for extra peace of mind.
Get the best solution for your organization and specific use case. Our experts can advise on products, compatibility and UC deployments.
We offer free trials for companies of 500+ employees, who are replacing their current devices or have a new project. T&Cs apply.
For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.
