Core plan
Gain insight into how your team and your customers sound.
$25 per user/month
| Core plan | Complete plan | |
|---|---|---|
Real-time Advisor Tone Score | ✔ | ✔ |
Real-time Customer Tone Score | ✔ | ✔ |
Real-time Advisor Notifications | ✔ | ✔ |
Real-time Supervisor Notifications | ✔ | ✔ |
AI Call Summaries | - | ✔ |
Auto Call Reason Detection | - | ✔ |
Auto Call Topic Tagging | - | ✔ |
Call Resolution Detection | - | ✔ |
Call Log | ✔ | ✔ |
Advisor Tone Call Scoring | ✔ | ✔ |
Customer Tone Call Score | ✔ | ✔ |
Customer Sentiment | ✔ | ✔ |
Search & Filtering | ✔ | ✔ |
Call Flagging | ✔ | ✔ |
Performance Dashboard | ✔ | ✔ |
Weekly Digest | ✔ | ✔ |
Insights & Analytics | - | ✔ |
Noise-cancellation | ✔ | ✔ |
Speech Enhancement | ✔ | ✔ |
Personalised Avatar | ✔ | ✔ |
Gamification Engine | ✔ | ✔ |
User Management | ✔ | ✔ |
Role-based Logins | ✔ | ✔ |
Notification Configuration | ✔ | ✔ |
Opening Hours | ✔ | ✔ |
Language Settings | ✔ | ✔ |
Locally installed application | ✔ | ✔ |
Auto PII Redaction | Not relevant | ✔ |
Single Sign-On | Available on request | Available on request |
Softphone integration | Any softphone | Any softphone |
Headset integration | All headsets | All headsets |
Data API | Available on request | Available on request |