Contact Center Agent Wearing a Jabra Engage 50 II headset.

Have more quality conversations with Nectar

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Nectar DXP monitors Unified Communication (UC) and Contact Center (CC) platforms, both on-premise and in the cloud. It provides insight into factors affecting user experience, including call quality, endpoint health and network performance. The latest Jabra Engage headsets deliver unique call and environmental metrics, including ambient noise, boom arm position, conversation quality, and more.

So it makes sense that the new Jabra for Nectar integration brings these two powerhouses together, extending the value of Nectar from simple device monitoring, to include insightful call analytics that enhance the whole experience for everyone.

Nectar and Jabra make an excellent team, improving the visibility of the conversation experience by enabling troubleshooting as issues arise. IT support and contact center supervisors can be instantly alerted to issues like high levels of ambient noise, excessive crosstalk and silence, and network and headset issues (for example, a misplaced microphone that impacts call quality), for those in the office, and those working from home. This powerful integration brings next-level conversation insights to the table, feeding directly into the Nectar monitoring dashboards to simplify and speed up troubleshooting.

Jabra for Nectar integration

Jabra Engage professional headsets take device and conversation monitoring to the next level. ›

Jabra headsets for engagement

Whatever the size and setup of your contact center, Engage headsets deliver next-generation audio quality with added data and analytics. Helping you get the best from your agents, wherever they’re working from.

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Jabra + Nectar

Enhancing conversation quality and productivity

Jabra for Nectar integration

Jabra headsets for engagement