Selected guidance and tips to get started

Jabra device refers broadly to any piece of Jabra equipment that can be managed with Jabra Xpress. This includes headsets, speakerphones, cameras, and video bars. Examples of specific Jabra devices include the Evolve2 65, Speak2 75, Speak 750, PanaCast 20, and PanaCast 50.

Jabra Xpress is the complete management and analytics solution experience for Jabra devices.

The Jabra Xpress Cloud is the web portion of the Xpress solution. Administrators log in to the Xpress Cloud to manage users, packages, and device settings and to review analytics.

The Jabra Xpress Tenant is an organization’s unique instance of Xpress Cloud, which provides administrative access to their Jabra devices.

Jabra Xpress Packages are the grouping unit within the Jabra Xpress Cloud. An Xpress Package can contain settings for different types of Jabra devices. A given Xpress Tenant can have as many Xpress Packages as required.

The Jabra Direct Client is software available for a Windows 10/11 or macOS device. The software allows users to manage the settings and firmware of Jabra devices connected to the computer via USB. An example of the window header for the Jabra Direct Client is shown below:

A Jabra Direct Client can be used for standalone Jabra device configuration, or, through Jabra Xpress Cloud, a unique version of the Jabra Direct Client can be downloaded that will inherit settings from a particular Jabra Xpress Package. The user experience of the Jabra Direct Client linked to an Xpress Package (shortened to Linked Jabra Direct Client) is nearly identical to the standard Direct Client. The key UI difference is that the client will show the package name. Settings that Xpress Cloud manages will not be able to be configured at the client level for a Linked Jabra Direct Client. An example of the window header for the Linked Jabra Direct Client is shown below. In this example, the Xpress Package is called BYOD: