Genesys PureCloud Integration

Genesys PureCloud Desktop App

The Genesys PureCloud Desktop Application is a client that needs to be installed on the agent’s desktop. To use a Jabra headset in the PureCloud desktop app, customers must be using the latest version of the app. Windows desktop version 1.13.528.0 or above.

1. Open the desktop app.
2. In the menu bar, click the PureCloud icon.
3. Select Check For Updates.

After you update the Desktop App, it is time to set up the headset.

1. From the sidebar, click the Calls icon. The Calls panel opens.
2. From the Calls panel, click the Settings icon. The Phone Settings panel opens.
3. In the Audio Controls – Profile Name box, a Use Computer settings message appears.
4. Connect your headset to a USB port on your computer using the appropriate connector (USB cable or USB transceiver).
5. When PureCloud prompts you to create a device profile, click Yes.
6. Verify that your headset appears as the default selection in the microphone and speaker boxes.
7. Enter a name in the Audio Controls  – Profile Name box.
8. Click Save.