Returns and Cancellations

The Jabra store offers a 100-day money back guarantee, which starts from the date the product is shipped. To utilize this guarantee, contact Jabra Support within this 100-day period and provide us with your order number. Not applicable to marketplace orders. 

100-day free returns only applicable when you buy from emea.jabra.com direct. Not applicable when your purchase from another retailer.

You will be provided with a prepaid label for the return.

If you purchased from one of Jabra’s online marketplaces (eBay, Amazon, etc.), you will need to initiate the refund request from within your account on that marketplace portal.

If you purchased from one of our authorized retailers or partners, you will need to contact the point of purchase for a refund.

Note: If a refund is requested, payment will be returned to the original payment method used.

Unfortunately, we cannot make amendments to existing orders. Once an order is placed, we can attempt to cancel if it still has not started the shipping process.

You may request your order to be cancelled yourself on the same day the order was placed by calling Jabra Support at +44 203 318 5028. However, we cannot guarantee that your order will be successfully cancelled, as orders are quickly sent to the warehouse after they are submitted.

After a short period of time, our system can no longer retrieve or change them. If your order cannot be cancelled, you will get an email notification when the order is shipped from the Jabra Online Store (StoreSupport@jabra.com) with the Subject line: Jabra - Shipping Confirmation (Order GE24813280XX). You can also look up your order here to view the shipping status of your order.

You may contact Jabra Support to initiate a return for refund if a cancellation is unsuccessful.

To request a refund for product(s) purchased online, please contact Jabra Support. Be sure to include your Order Number when you contact us.

Note: If a refund is requested, payment will be returned to the original payment method used

All products purchased new come with a minimum limited 2-year warranty. Accessories are exempt from warranty.

Refurbished products have a 180-day warranty and are exempt from any extended warranties.

Click here to view the Jabra Warranty & Service Information.

You may request your order to be cancelled on the same day the order was placed by calling Jabra Support at +44 203 318 5028. However, we cannot guarantee that your order will be successfully cancelled, as orders are quickly sent to the warehouse after they are submitted.

After a short period of time, our system can no longer retrieve or change them. If your order cannot be cancelled, you will get an email notification when the order is shipped from the Jabra Online Store (StoreSupport@jabra.com) with the Subject line: Jabra - Shipping Confirmation (Order #GE24813280XX). You can also look up your order here to view the shipping status of your order.

You may contact Jabra Support to initiate a return for refund if a cancellation is unsuccessful.

The right to cancel does not apply where bespoke or customized products are made specifically to your order.

Your refund credit will appear on your card 5 - 7 business days after receipt and processing of your returned product.