Jabra + Datagamz

Engineered for the best customer service

Power customer satisfaction and smarter decisions with Jabra + Datagamz

Learn more about the Jabra + Datagamz analytics and gamification solution

Contact sales and get the best solution for your organisation

Helping contact centres unlock headset data to drive employee and customer experience to the next level

Harness real-time call data from industry-leading Engage 50 headsets and performance data from Genesys Cloud CX, bringing it all together in one easy-to-use solution. The Datagamz analytics and gamification platform helps improve both customer and employee engagement, to drive contact centre performance.

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Turning data into performance

Connect data

CRM
Contact centre
Quality management
Jabra headsets

Correlate

Correlate data to KSPs
Build analytics
Assess impact of headset call data

Identify

Agent behaviours for improvement
Agent knowledge gaps
Workplace set up issues

Gamify

Agent performance
Behaviour analytics
Change management

Analytics + Gamification.

AI-enabled behavioural analytics identify agent performance and knowledge gaps, using the latest game science techniques to design tailored games, challenges and rewards that motivate agents and unleash their true performance potential. These unique gamification abilities, combined with the incredible noise-cancellation and call data from your Engage 50 headsets, improves both the customer and employee experience.

Analytics

This sophisticated analytics platform correlates a range of data to offer a holistic view of both contact centre and agent performance.

Gain insights from Engage 50 headset call data, including background noise, muting/silence, cross-talk and noise exposure.

Use 20+ tried and tested real-time and historical dashboards specifically designed for high-performing Genesys Cloud CX contact centres, to monitor and enhance performance.

Gamification

Gamify the aggregated source data and drive customer satisfaction in a way that’s enjoyable and engaging for everyone.

The latest gamification techniques enables you to design specific incentives and challenges to improve individual and team productivity, to build an engaged and high-performing work culture.

Recommended Products

Choose a headset that delivers valuable call data and superior-sounding calls.

Contact Sales

Get the best solution for your organisation and specific use case. Our experts can advise on products, compatibility and UC deployments.

Apply for a free trial

We offer free trials for companies of 100+ employees that are replacing their current devices or have a new project. T&Cs apply.

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

Get help now

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Apply for a free trial

We offer free trials for companies of 100+ employees that are replacing their current devices or have a new project. T&Cs apply.

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

Get help now

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Jabra + Datagamz

Engineered for the best customer service

Helping contact centres unlock headset data to drive employee and customer experience to the next level

Turning data into performance

Connect data

Correlate

Identify

Gamify

Analytics + Gamification.

Analytics

Gamification

Recommended Products

Contact Sales

Apply for a free trial

Need technical support?

Apply for a free trial

Need technical support?