Jabra Engage 50 | Corded professional digital corded headset

The headset for the digital contact centre

Jabra Engage 50 - A true digital headset

Is your contact centre moving, or considering moving, to softphones? Are you are investing in contact centre applications – whether on-premise or cloud-based? The Jabra Engage 50 is the ideal digital headset to power your customer satisfaction.

The Jabra Engage 50 features a powerful processing chip in the earcup that delivers advanced functionality including call analytic data.

At one with the universe (of phones and platforms)

Our contact centre headsets plug-and-play with over 10,000 traditional deskphones. They’re also compatible with most softphone web clients and contact centre platforms including Cisco, Avaya and Genesys Cloud. Wherever you’re at in your digital transformation, we’ll meet you there. See which of our headsets work with your phones or platform in our compatibility guide.

Check the full compatibility guide

Microsoft Teams

Zoom

Works With Chromebook

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Engage 50

Other Headset

Sound demo is for illustration only. Actual product may vary.

3-microphone technology

A unique system of 3-microphones with intelligent noise-cancellation blocks out background noise and breathing sounds, so customers hear only the agents voice, thereby delivering a superior call experience, whether you work from home or a physical contact centre.

Mute button

Volume dial

Status light indicator

Programmable button

Answer/End call button

Certified for Microsoft Teams

The Engage 50 headset is certified for Microsoft Teams when used with the Microsoft variant of the control unit.

Certified for Skype for Business. Meets Skype for Business Open Office requirements

The Engage 50 headset is certified for Skype for Business and meets Skype for Business Open Office requirements when used with the Microsoft variant of the control unit.

This product works with devices capable of running the latest version of ChromeOS and has been certified to meet Google's compatibility standards. Chromebook and the Works With Chromebook badge are trademarks of Google LLC.

Certified for Zoom

The Engage 50 headset is certified for Zoom to deliver a seamless collaboration experience.

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_{* Jabra Xpress, Jabra Direct and Jabra SDK}

For end users

For IT managers

Jabra Direct

Engineered to optimize and personalise your headset.

Easily update the firmware of any Jabra audio device*, directly from the user-friendly Direct Dashboard.
Optimise your headset with sidetone, ringtone, audio protection levels, sound optimisation for music, levels and more.
Engage 50 offers boom-arm positioning guidance for optimal call experience.

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_{* Jabra USB headsets and speakerphones and Bluetooth with a Link 360/370.}

Jabra Xpress

Engineered to boost productivity with always-updated headsets

Control deployment, settings and firmware updates for intelligent and efficient headset management.
Adjust performance based on background noise and headset usage analytics* for each individual Engage 50 user.
Supports all main operating systems**, and allows data storage in the cloud or on-premise with a high-degree of data protection.***

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_{* Headset dependent: Jabra Engage 50.}

_{** Windows and Mac.}

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See recommended control unit accessories below

Enhanced hearing protection

The Jabra Engage 50 features the next generation of hearing protection with Safetone™ 2.0 technology. This includes PeakStop™ 105 dB, which cuts off sudden sound spikes at an even lower level than the regular Jabra PeakStop; Intelligent Acoustic Shock protection, which removes potentially harmful sounds; and IntelliTone™ 2.0, which maintains average sound levels below predefined thresholds through the day. For more information on these and more innovations to safeguard intensive headset use, download our Hearing Protection white paper.

Download Hearing Protection Whitepaper

Jabra Engage 50 and Twilio Flex take customer service at Moneypenny to the next level

Moneypenny chose the Jabra Engage 50 because of the superior sound and easy integration with Twilio Flex.

Engineered to enhance your customer satisfaction

Engage 50 headsets are engineered by Jabra and hold 3 patents for technical innovations. 54,280 engineering hours were spent developing the product with intensive testing in the Jabra labs.

Frequently asked questions

What is a digital headset?

A true digital headset has the processing chip in the headset instead of in a control unit or cord. In fact, while most wireless headsets are already digital headsets, the Engage 50 is the first Jabra corded headset to have the chip in the headset itself. The Engage 50 uses the very latest chipset and this, along with the positioning of the chip, delivers enhanced functionality and user experience.

What does a digital corded headset offer over a regular USB type headset?

Most likely a regular USB type headset does not have the chip in the headset itself which limits the hardware and software functionality it can deliver.

Do any other Jabra professional digital headsets offer software integration?

All Jabra USB headsets offer integration to Jabra Direct and Xpress software. However, the Engage 50 is the first Jabra headset to offer additional call analytic metrics.

What does the control unit offer and why would I want to use it?

The control unit offers the user improved call control. The control unit is an optional accessory to the headset, with an ergonomic design to help agents work more efficiently.

If I choose not to use the control unit, can I just plug the headset into my laptop or docking station?

Yes.

Can I still get the analytics even if I choose not to use the control unit?

Yes.

Can I plug the headset into my mobile phone or tablet?

Yes, if your mobile device has a USB-C socket that is compatible with voice calls.

We are just moving to softphones and only have USB-A laptops. Can we use the Engage 50 now and then later migrate to USB-C?

Yes – you will need to start by using the USB-A extension cord accessory or control box with USB-A connection. Just connect the headset to the extension cord and then plug the extension cord into the USB-A port on your computer. Once you move to USB-C laptops, simply plug the headset into the USB-C laptop port.

Can I connect to a Mac, or is this headset only compatible with a computer?

Yes, it’s possible to connect to Mac.

How do you reprogram the status (busy) light?

The status light can be programmed to change depending on selected active events. The settings are made in Jabra SDK.

How do you re-program the control unit for speed dial?

Two numbers can be set-up for speed dial on the control unit. The settings are made in Jabra Direct.

For more frequently asked questions, please visit the Jabra Engage 50 support page.

Technical specifications

Audio
- User sound protection
  
  PeakStop™ 105 dB SPL, IntelliTone™ 2.0
- Speaker frequency range
  
  20Hz – 20kHz
- Microphone frequency range
  
  100Hz – 14kHz
- Microphone type
  
  Digital MEMS microphones
- Microphone bandwidth
  
  100Hz – 14kHz
- Certifications
  
  Regulatory Approvals: CE, FCC, KCC, RCM, Noise at work, G616 and OSHA-compliant Industry Certifications: cTUVus, TCO / Skype for Business. Meets Skype for Business Open Office requirements. Certified for Microsoft Teams when used with the Microsoft variant of the control unit. Certified for Zoom.
Fit & comfort
- Headset form factor
  
  Headband
- Boom-arm flexible
  
  Yes
- Boom-arm adjustable
  
  Yes (300°)
- Ear cushions
  
  Soft leatherette
Ease of use
- Intuitive audio control
  
  Yes
- Status lights
  
  Yes – 2 (Stereo), 1 (Mono)
Connectivity
- Connection
  
  USB-C
- Operating range (cord length)
  
  120cm
- Cable type
  
  Flexible USB 2.0 cable
General
- Box content
  
  Headset, pouch, clothing clip, Quick start guide, warning/warranty card
- Main unit dimensions (W x D x H)
  
  150 x 193 x 62mm (Stereo), 135 x 193 x 62mm (Mono)
- Weight (without cord)
  
  96g(Stereo), 61g(Mono)
- Warranty
  
  North America: 3 year limited warranty, Europe/APAC: 3 year limited warranty
- Operating temperature
  
  -10°C to +40°C (Humidity 5%~85% RH)
- Materials used
  
  PC/ABS; PC; POM; TPE;TPU

Download

Technical specifications Datasheet

Compatibility guide

Deskphone

Softphone

Mobile/tablet

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We offer free trials for companies of 100+ employees that are replacing their current devices or have a new project. T&Cs apply.

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

Get help now

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The headset for the digital contact centre

Jabra Engage 50 - A true digital headset

At one with the universe (of phones and platforms)

3-microphone technology

Certified for Microsoft Teams

Certified for Skype for Business. Meets Skype for Business Open Office requirements

Certified for Zoom

Jabra Direct

Jabra Xpress

Enhanced hearing protection

Jabra Engage 50 and Twilio Flex take customer service at Moneypenny to the next level

Engineered to enhance your customer satisfaction

Frequently asked questions

Technical specifications

Download

Compatibility guide

Select manufacturer

Select your deskphone

Select manufacturer

Select your softphone

Select manufacturer

Select your mobile/tablet

Compatible products:

Accessories

Contact Sales

Apply for a free trial

Need technical support?

Apply for a free trial

Need technical support?

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Tailored services for a seamless workday

Jabra Warranty+