Shipping Information
Find information about shipping thresholds, tracking numbers, and backorders here.
When will my order ship?
All orders require 1 business day of internal processing time before they ship from our warehouse. For example, if you selected 2-day shipping, you should expect to receive your order in 3 business days if the item is currently in stock.
If the item is not currently in stock, you will see an estimated ship date in the checkout cart. Typically, out of stock items ship in 2-3 weeks.
Note: If you ordered multiple items and some of them are out of stock, you may receive multiple shipments as the items return to stock. In the case of multiple shipments on the same order, you will not be charged more for shipping than the amount that was originally quoted to you at the time you placed the order.
Has my order been shipped?
When your order ships, you will receive a shipment confirmation email from the Do Not Reply (do-not-reply@global-e.com) with the Subject line: Your order is confirmed - order number GE10021637063XX. This email will contain a tracking number for the shipment.
New Purchase Orders and Preorders:
For purchase orders and preorders, click here to view the shipping status.
Backorders:
Although we try to maintain an inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within two to three weeks. You will receive an email from the Do Not Reply (do-not-reply@global-e.com) with the Subject line: Your order has been shipped! - order number GE10021212785XX as soon as the product ships.
Keep in mind that depending on the payment method used to place the order, you may not be charged until your order has been shipped.
Note: In case of multiple shipments on the same order, you will not be charged more for shipping than the amount that was originally quoted to you at the time you placed the order.
How do I get my tracking number?
When your order ships, you will receive a shipment confirmation email from the Do Not Reply (do-not-reply@global-e.com) with the Subject line: Your order has been shipped! - order number GE10021212785XX . This email will contain a tracking number for the shipment.
New Purchase Orders and Preorders:
For purchase orders and preorders, click here to view the tracking number.
If you did not create an account, you can still visit the link above and search by the email address and last 4 digits of the credit card used when placing the order.
Warranty Replacements:
If you are looking for the tracking number of a warranty replacement order, this information will not be available in your MyPages account. Please look for an email from the Jabra Online Store which will contain the tracking number, or contact Jabra Support.
Backorders:
Although we try to maintain an inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within two to three weeks. You will receive an email from the Do Not Reply (do-not-reply@global-e.com) with the Subject line: Your order has been shipped! - order number GE10021212785XX as soon as the product ships. This email will contain the tracking number. Keep in mind that depending on the payment method used to place the order, you may not be charged until your order has been shipped. Note: In case of multiple shipments on the same order, you will not be charged more for shipping than the amount that was originally quoted to you at the time you placed the order.
Do you ship to my country?
Yes, we ship to the India.
Please note, we cannot ship to PO boxes.
When will my backorder be shipped?
Although we try to maintain an inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within two to three weeks. You will receive an email from the Do Not Reply (do-not-reply@global-e.com) with the Subject line: Your order has been shipped! - order number GE10021212785XX as soon as the product ships. Keep in mind that depending on the payment method used to place the order, you may not be charged until your order has been shipped. Note: In case of multiple shipments on the same order, you will not be charged more for shipping than the amount that was originally quoted to you at the time you placed the order.
Can I change my shipping address?
To request a change of your shipping address, you may contact Jabra Support.. However, it is not always possible to change your shipping address after you submit your order as orders are quickly sent to the warehouse after they are submitted. After a short period of time, our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the warehouse and a credit will be made to your account.
What is your Shipping Policy?
Shipping times are estimated in business days after successful processing of your order.
Standard = 3-6 business days (AU, JP, NZ) 2-3 business days (SG) 1-4 business day (HK & CH) - free for orders over 99 AUD (check your local country for rate)
Express = 2-5 business days - only available in Japan - 1,389 JPY
Same day shipping on orders confirmed before 6pm EST
Weekend deliveries are not available. We ship Monday-Friday, excluding holidays
Ground shipping is not available to all locations
We do not ship to PO Boxes