Contact Center Agent Wearing a Jabra Engage 50 II headset.

Enhance contact center performance with Operata

Learn more about the Jabra and Operata implementation

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Operata continuously monitors contact center performance to deliver the best possible experience for both your agents and customers. Jabra for Operata incorporates headset metrics to provide a complete picture of the contact center and agent environment, highlighting the value that your Jabra headsets bring to each and every call. This clever integration unlocks this wealth of headset data and provides analytics on performance live during the call, alerting agents in case of incorrectly positioned headsets, excessive background noise, cross talk and more.

Jabra for Operata saves agents’ valuable time with live feedback on connectivity, the perfect setup, and background noise levels, while enabling troubleshooting both in real-time or post call. Whether they’re working from home or in the contact center, this improved visibility converts to improved job satisfaction and self-development for every agent. Powerful dashboards allow easy device management, boost adoption, and speed up issue resolution times.

Jabra for Operata integration

Jabra Engage professional headsets take both customer and agent experience to the next level ›

Jabra headsets for engagement

Whatever the size and setup of your contact center, Engage headsets deliver next-generation audio quality with added data and analytics. Helping you get the best from your agents, wherever they’re working from.

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Jabra + Operata

Enhancing conversation quality and productivity

Jabra for Operata integration

Jabra headsets for engagement