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Evolve2 65 Flex

The most portable professional headset with best-in-class Active Noise Cancellation performance.

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Elite 10

Our most advanced earbuds for work and life.

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Elite 10 Gen 2

Next generation music experience with world's first LE Audio smart case*

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Speak2 75

The best professional speakerphone for hybrid working.

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PanaCast 20

Engineered for intelligent AI-enabled personal video conferencing

PanaCast Meet Anywhere

Industry-leading audio and video solutions that instantly let you meet anywhere.
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PanaCast 50 Video Bar System

Android™-based all-in-one room system for inclusive meetings at your fingertips.

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Enhance Plus

Miniaturized 3-in-1 earbuds for hearing enhancement, music and calls

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Enhance the sound. Not the noise.

Jabra Enhance™

Everything you need for better hearing – get advanced hearing aids and expert care at JabraEnhance.com.

Jabra Enhance™ Pro 20

Enjoy all the sounds you love with premium hearing technology. Exclusively available at Costco.

Jabra Enhance™ Pro 20

Enjoy all the sounds you love with premium hearing technology. Exclusively available at Costco.

Bluetooth mono

Talk 65

Outstanding noise-cancelling microphones.
Engineered for calls on the go.

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Jabra Sound+

Personalized sound to suit your surroundings.

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Evolve2 65 Flex

Work Wonders

The award-winning flexible headset that makes anywhere work
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Evolve2 65 Flex

Work Wonders

The award-winning flexible headset that makes anywhere work
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Jabra Call Control for Amazon Connect

Designed to extend the value of your Amazon Connect™ solution, this free software from Jabra helps to improve call center agents’ productivity.

Installing the software allows agents to control active calls directly from their headset controls (or its control unit).

  • Boost agent productivity and improve Average Call Handle Time (AHT)
  • Integrates and works seamlessly within your Amazon Connect instance
  • Easy to deploy with no coding required and free of charge

The call control integration* provides intuitive call handling on any Jabra professional headset including:

  • Answer, reject, or hang up a call
  • Control volume up/down and mute during a call
  • Put a call on hold and resume the call
*Available call controls depend upon the capabilities of your selected Jabra headset model.

Setting up call control is easy:

  • Download the integration kit and documentation
  • Follow the instructions depending on your setup
  • Add the Jabra Call Control Integration to your Amazon CCP instance



Get the software

Access the integration kit and documentation

Easy for IT Administrators

Fully compliant with the Amazon Connect cloud contact center platform and easy to deploy without the need for coding.

Easy for Contact Center Agents

Manage conversations seamlessly with one-touch call control directly from the headset controls or its control unit, for productivity gains and a better customer experience.

Optimize Average Handle Time (AHT) by quickly navigating through calls, workflows, and customer service applications simultaneously.

Handle multiple calls and switch between the customer and supervisor (active call/call on hold) for when assistance is needed.

Integration support

Find integration support