A true digital headset has the processing chip in the headset instead of in a control unit or cord. The Engage 50 II and Engage 40 use the very latest chipset to be able to deliver enhanced, real-time analytic features and this, along with the positioning of the chip, delivers enhanced functionality and user experience.

The SmartRinger uses sensors in the Engage 50 II headset to determine when it is being worn and when it is lying on the desk. If it is on the desk and a call comes in, the SmartRinger will ring to let them know of an incoming call*. If you are wearing the headset, the SmartRinger will not ring as you will hear the call in the headset.

* The SmartRinger can be adjusted and switched on/off in Jabra Direct

Most likely, a regular USB type headset does not have the chip in the headset itself which limits the hardware and software experiences it can deliver.

All Jabra USB headsets are supported in Jabra Direct and Xpress software and can be integrated by third-party platforms through our SDK. However, the Engage 50 II and Engage 40 also offer additional advanced call analytic metrics such as boom-arm position alerts (Engage 50 II), background noise tracking, cross-talk sensing and more. These are presented within our free Engage+ application and are also accessible through our SDK.

The control unit offers agents improved call control and the SmartRinger that alerts about incoming calls even when the headset is lying on the desk. The Engage 50 II has an ergonomic design to help agents work more efficiently. It features a volume wheel for easy adjustment of the volume during calls as well as answer/end and mute buttons. It also has customisable buttons that can be integrated with preferred contact centre platforms. The Engage 50 II control unit offers integrated call control for the likes of Amazon Connect, Genesys Cloud CX and NICE CXone out of the box.

The Engage 50 II control unit can easily be detached from the headset for increased flexibility for agents. In case your customers want to use the headset without the control unit, the Engage 50 II is also available on its own (as UC variant only).

Yes, the control unit isn’t required to access real-time insights. For more information about call insights, please refer to Jabra.co.uk/engageplus

Yes, if your mobile device has a USB-C socket that is compatible with voice calls.

Yes – you will need to start by using the versions that bundle the Engage 50 II Link controller with USB-A connection. Once you move to USB-C laptops, simply plug the headset into the USB-C laptop port or use the headsets with the USB-C versions of the Engage 50 II Link controller, which are available as separate accessories.

Yes, it’s possible to connect to Mac.

The busylight can be programmed to change pending on selected active events, such as whether the agent is in a call, needs support from a supervisor, busy with after-call work or available to help a colleague. The settings are made through a Jabra SDK integration.

Two numbers can be set-up for speed dial on the control unit. The buttons can be reconfigured in Jabra Direct or through an SDK integration.

Engage 50 II offers an even better microphone performance with the advanced 3-microphone system to filter out background noise. Engage 50 II also has a SmartRinger built into the Engage 50 II Link controller which alert the user of an incoming call when the headset in lying on their desk. Engage 50 II offers enhanced comfort for all-day wearing with headband padding (stereo version only).

In terms of analytics, Engage 50 II can alert the user if the microphone is not positioned correctly (requires Jabra Direct, Engage+ or SDK integration).

The Engage 50 II has one mic in the tip of the boom-arm and two on the outer side plus advanced algorithms to create a beamforming pickup of the users’ voice and analyse noise coming from elsewhere, isolating the voice and removing the noise. Engage 50 II can remove up to 36dB of noise due to the extra microphone and the enhanced capabilities this allows.This also enables the headset to sense when the microphone position is less than optimal and trigger a boom-arm position alert through Jabra Engage+, Jabra Direct or with a third-party SDK implementation.

The Engage 40 has one mic in the tip of the boom-arm and one on the outer side. In addition, advanced algorithms create a beamforming pickup of the users voice and analyse noise coming from elsewhere, isolating the voice and removing the noise. It does not have boom-arm position sensing capability.

Yes, the Engage 40 without the inline controller can be used with the Engage 50 II Link controller

To download the free software application, please go to Jabra.co.uk/Engageplus.

No, Engage+ does not require internet connection to work (except for downloading the application).

We only collect data about how the headset is used, operating system as well as software/application version. In Engage+ you can turn of data collection under settings. We collect no personal data.

Yes, an MSI file is available on Jabra.co.uk that allows for mass deployment

No, Engage+ works independently from Jabra Direct and Xpress.

Engage+ takes up minimal space from your computer. Hard disk space: 300 MB, Installer file: 102 MB. When processing, the application uses RAM: 40-100 MB (100 MB is the max and is used to send notifications to the user).

Jabra Engage 50 II and Engage 40 are compatible with Engage+.

Windows 10 and 11

No, that is too extreme a position for the microphone to pick up your voice and give you an alert. Engage+ will alert you when the microphone is slightly out of place like by your nose or your chin.