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Evolve2 65 Flex

The most portable professional headset with best-in-class Active Noise Cancellation performance.

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Our most advanced earbuds for work and life.

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Next generation music experience with world's first LE Audio smart case*

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Industry-leading audio and video solutions that instantly let you meet anywhere.
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Android™-based all-in-one room system for inclusive meetings at your fingertips.

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Enhance Plus

Miniaturized 3-in-1 earbuds for hearing enhancement, music and calls

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Jabra Enhance™

Everything you need for better hearing – get advanced hearing aids and expert care at JabraEnhance.com.

Jabra Enhance™ Pro 20

Enjoy all the sounds you love with premium hearing technology. Exclusively available at Costco.

Jabra Enhance™ Pro 20

Enjoy all the sounds you love with premium hearing technology. Exclusively available at Costco.

Bluetooth mono

Talk 65

Outstanding noise-cancelling microphones.
Engineered for calls on the go.

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Engage AI

A coach on every call

​

INTRODUCING ENGAGE AI

Outstanding customer experience,
powered by tone AI

Introducing Engage AI, a tone-based agent guidance and conversation analytics software that supercharges call center performance. Seamlessly integrating with your contact center platform, it provides real-time feedback to agents on every call, while ClearSpeech revolutionizes conversations by eliminating unwanted noise on the customer end of the call, amplifying their voice to improve clarity, and reducing echo ensuring top performance.

Fully compliant with GDPR and the new EU AI Act, Engage AI boosts agent engagement and customer satisfaction safely and securely.

The Engage AI effect

Research on over 1.5 million real-life calls has shown that using Engage AI improves the experience for both customers and agents1

Up to 20%
increase in customer satisfaction scores
Positive tone = positive customer experiences
Up to 30%
reduction in call length
Shorter calls = saved costs
50%
more accurate customer sentiment data
Increased data accuracy = improved insights
70%
of agents are more motivated
More motivated agents = increased wellbeing and productivity
85%
of supervisors feel more connected to their teams
Better connected colleagues = improved support and teamwork

IMPACT

Revolutionize customer satisfaction

Engage AI is already helping a range of customers - across industries and covering both inbound and outbound operations - revolutionize the way they measure customer satisfaction.

Engage AI provides immediate, actionable conversation insights to drive meaningful improvements and deliver concrete results to power our customer service.
Sabrina Lehchibi, Product Marketing & Knowledge Manager, Worldline
Jabra Engage AI is one of the most effective tools I've seen.
It takes a lot of the guesswork out of quality assurance.
Christopher McBride, Director of Contact Center Operations, Hearing Care Central

Read about Hearing Care Central Read about Worldline

PERFECT PARTNERS

Easy integrations

You have better things to be doing than trying to integrate IT. So, we made the installation of Engage AI as simple and seamless as possible, with pre-built integrations for all leading contact centre platforms and open APIs available.

Now you can get on with the rest of your day, safe in the knowledge that in one simple step, you've stepped up your customer satisfaction scores. Easy.

See for yourself by booking a demo

Every call can be a great one

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1Increase in CSAT and call length reduction based on the analysis of the top 10% of 700,000 Engage AI calls and measured when the agents perform at their best, for example, when their tone is in the top 10% of their calls. Improved data accuracy benchmarked against open source text-based sentiment analysis tools from Microsoft, Google, Amazon, BERT, and Assembly AI. Improved agent motivation and agent-supervisor connectivity based on Engage AI user surveys, 2022

2Based on Engage AI user surveys, 2022

3Based on Engage AI user surveys

4Average impact for agents when delivering their best tone

5Engage AI customer survey targeted agents and supervisors Based on data from Engage AI customers with A/B testing of agents. Samples of agents with outbound tasks (conversion rate) and inbound tasks (AHT)