Contact center headsets

Wired & Wireless Headsets · Noise Cancelling Microphones
· For deskphones, mobile and PCs

Wired

Easy plug and play
with USB or QD.

Wireless

Up to 150m/490ft
from your desk.

From

Connect to PC or Deskphone?

We suggest:

Connect to PC or Deskphone?

We suggest:

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Everyone’s a winner

Our range of professional contact center headsets work in complete harmony with your people and your platforms. So your agents can focus on helping your customers, whether they’re working from the contact center or their couch. That means happier customers, happier agents, and more efficient contact centers.

The best headsets. Industry leading microphones, speaker performance, & passive noise cancellation

A simple way to improve your key performance indicators like AHT, agent satisfaction and customer experience.

Jabra is more than just hardware – great service, support, cases and unique digital experiences

The best contact center headsets for reducing background noise wherever you are.

The Jabra Engage 50 reduces background noise with up to 20db more than the Microsoft Teams certification requires. The difference between a crowded office and a quiet library.

Background noise reduction in dB

70
65
60
55
50
45
40
35
30
25
20

Average Contact Center
MS Teams certified headset
Jabra Engage 50
Quiet room

Believe your ears

Hear how our noise-cancelling microphones tune out even the noisiest of contact centers (and see how they stack up against other products in the market).

Jabra Engage 50 - Noise Cancellation Demo (Contact Center)

Jabra / Plantronics / Sennheiser - Noise Cancelling Mic Comparison!
by Call One, Inc.

At one with the universe (of phones and platforms)

Our contact center headsets plug-and-play with over 10,000 traditional desk phones. They’re also compatible with most softphone web clients and contact center platforms including Cisco, Avaya, and Genesys Cloud. Wherever you’re at in your digital transformation, we’ll meet you there. See which of our headsets work with your phones or platform in our compatibility guide.

Check the full compatibility guide

Microsoft Teams

Zoom

Works With Chromebook

Contented customers

The combination of Jabra Engage 50 and Twilio Flex is enabling us to overcome noise and interruptions, and to deliver superior sounding calls – helping us to take customer service to the next level, today and in the future. Alyce Green – Product Owner, Moneypenny MoneyPenny logo

We must have a dependable headset that’s comfortable for our associates, economical for Sitel and of superior quality to meet our clients’ expectations. We’ve found all of that through our partnership with Jabra... I’m not allowing anything else to be put on our call center floor.

Ellen Gossett Head of Global Procurement
and Director of Finance, Sitel

Our office have an open style where we don’t have any walls or sound barriers in our working space. When it comes to the meetings most of us maximizing our Skype for business call to facilitate our needs or our Member Services Call centre agents in the region, Jabra headsets has the right product to meet our needs.

Rajan Balaguru Director of IT Field Services,
Asia Pacific, Marriott

I can confirm that headsets have become our call center’s most important tool. In fact, thanks to Jabra, we constantly hear praises from our customers regarding our call quality.

Nicolae Rilea ICT specialist, Lufthansa

See all customer stories

Revolutionize the way you measure customer satisfaction

Engage AI - a tone-based agent guidance and conversation analytics software that supercharges call center performance - improves the experience for both customers and agents.

Find out more

Tracking loud offices (or dishwashers and family members)

The Jabra Engage headsets and SDKs can measure background noise wherever they are, so you can protect and help your agents deliver better customer experience.

Benchmark and track noise over time, by team or by agent

Use metrics on team or agent level to identify noise challenges wherever they may be.

Improve conversations by understanding them.

Track who is talking, cross talk and silence on the line to identify opportunities for coaching and improvement.

…and much, much more

Asset management, device upgrades and more available through the Jabra SDK.

Explore the ways we can help you achieve headset happiness

Blogs

"Best noise-canceling headsets for a loud call center"

"Leverage the benefits of at-home agents and create flexible contact centers"

"Wireless Headsets in Contact Centers: Benefits & Challenges"

"How to get the best headsets for Amazon Connect"

Webinars

Voice of your brand
Agent Experience

Whitepapers

Safetone - Audio Protection
DECT security
Customer service in a post-COVID world

Contact Sales

Get the best solution for your organization and specific use case. Our experts can advise on products, compatibility and UC deployments.

Apply for a free trial

We offer free trials for companies of 500+ employees, who are replacing their current devices or have a new project. T&Cs apply.

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

Get help now

Our sales experts are ready to help

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Apply for a free trial

We offer free trials for companies of 500+ employees, who are replacing their current devices or have a new project. T&Cs apply.

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

Get help now

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Contact center headsets

Wired

Wireless

Connect to PC or Deskphone?

We suggest:

Connect to PC or Deskphone?

We suggest:

Everyone’s a winner

The best contact center headsets for reducing background noise wherever you are.

Background noise reduction in dB

Believe your ears

Hear how our noise-cancelling microphones tune out even the noisiest of contact centers (and see how they stack up against other products in the market).

At one with the universe (of phones and platforms)

Contented customers

Revolutionize the way you measure customer satisfaction

Engage AI - a tone-based agent guidance and conversation analytics software that supercharges call center performance - improves the experience for both customers and agents.

Tracking loud offices (or dishwashers and family members)

Benchmark and track noise over time, by team or by agent

Improve conversations by understanding them.

…and much, much more

Explore the ways we can help you achieve headset happiness

Contact Sales

Apply for a free trial

Need technical support?

Our sales experts are ready to help

Apply for a free trial

Need technical support?