A coach on every call

QUALITY ASSURANCE

You’ve got a friend in me

We all need friends we can rely on. Engage AI is like a personal coach, standing in your agents’ corner, cheering them on, and giving them a pep talk when they need one. So they can confidently get on with their calls, knowing Engage AI has got their back. 70% of agents say they feel more motivated thanks to using Engage AI*, which is a significant boost for improving their morale and performance.

Instead of pointing out errors and judging everyone by the same standard, Engage AI delivers a strength-based and personalized experience to each agent, so the experience is enjoyable, and consequently, engaging.

A personalized interface and video game-style avatars add an element of fun, with pop-up notifications letting them know when they’re doing a great job, and live tips and tricks helping them up their game in real time. So your agents can take charge of their own development, and love Mondays (and Tuesdays, and Wednesdays…)

From the dashboard to the feedback, Engage AI is all about a personalized experience based on meeting the agents where they’re at and building on that baseline, highlighting areas for improvement. This positive and constructive development includes an independent assessment of the advisor’s tone so they can focus on putting their best self forward.

Advisors can check their personal dashboard for data transparency, and built-in privacy features ensure that the tool only analyzes softphone calls, not personal calls. So rather than feeling watched while they work, advisors can feel supported.

*Based on Engage AI user surveys