Warranty and service information for consumer products

Two (2) Year Limited Warranty

GN Hearing (“GN”) warrants to the end-user purchasing the product from an authorised reseller, that the product shall be free from defects in materials and workmanship subject to the terms set forth below (“Warranty”) for a limited period (“Warranty Period”) as follows:

• Jabra Talk 5, Talk 15, Talk 15 SE, Talk 25, Talk 25 SE, Talk 45, Talk 65, Connect 5t, Elite 2, Elite 3, Elite 4, Elite 5, Elite 7 Pro, Elite 10, Elite 10 Gen 2, Elite 45e, Elite 45h, Elite 65e, Elite 65t, Elite 75t, Elite 85h, Elite 85t, Elite 3 Active, Elite 4 Active, Elite 7 Active, Elite 8 Active, Elite 8 Active Gen 2, Elite Active 45e, Elite Active 65t, Elite Active 75t: two (2) years from the date the product has been purchased

The Limited Two-year Warranty is also valid for Jabra Elite replacement earbuds, charging pads, and charging cases.

Warranty terms

During the Warranty Period, GN will repair or replace (at GN’s sole discretion) the product or any defective parts (“Warranty Service”). If repair or replacement is not commercially practicable or cannot be carried out in a timely manner, GN may choose to refund to you the purchase price paid for the affected product. Unless communicated otherwise by GN, the defective product must be returned and received in GN’s warehouse before a replacement is shipped

As part of GN’s efforts to reduce environmental waste the product may consist of reconditioned equipment that contains used components, some of which may have been reworked. The used components meet GN’s high quality standards and comply with GN’s product performance and reliability specifications. Replaced parts or components will become the property of GN.

How to obtain Warranty Service

To obtain Warranty Service, please contact the authorised reseller from which you purchased the product or visit our Support pages for further information about Warranty Service. The product must be returned to the authorised reseller in its original packaging, if possible or packaging affording an equal degree of protection.

The following information must be presented to obtain Warranty Service:

• The defective product
• Proof of purchase, which clearly indicates the name and address of the retailer, date of purchase and the product type, and
• Reason for return.

Limitation of Warranty

The Warranty only applies to products purchased for use, not for commercial resale. It does not apply to open box purchases, which are sold “as is” and without any warranty.

Limited-life consumable components and accessories, that are subject to normal wear and tear, are exempt from the Warranty, unless they are found to be defective or broken upon purchase of the product. This includes among others:

• Basic USB cords
• Ear cushions
• Ear gels
• Ear hooks
• Earbud sleeves
• Ear tips
• Modular plugs
• Cases/pouches
• Adapters
• Microphone windscreens
• Decorative finishes
• Removable batteries

Consumable components and accessories that malfunction within fourteen (14) days after they have been purchased are deemed to have been defective or broken upon purchase.

The warranty is invalid if the factory-applied serial number, date code label or product label have been altered or removed from the product.

The Warranty does not cover defects or damages that result from: (a) improper storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse; (b) contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat or food unless covered by the Limited Warranty; (c) use of the product or accessories for commercial purposes or subjecting the product or accessories to abnormal usage or conditions; or (d) other acts which are not the fault of GN, such as loss of headset/headphones or earbuds.

The Warranty does not cover damage due to improper operation, maintenance, installation or attempted repair by anyone other than GN or a GN authorised reseller that is authorised to carry out GN warranty work. Any unauthorised repairs will void the Warranty. The Warranty does not cover defects or damages that result from the use of non-GN branded or certified products, accessories, or other peripheral equipment.

The Warranty does not apply to products that have not been charged for six (6) months. If the battery in a product has not been charged for a period of six (6) months, the product might not function or regain its full potential and long-term performance. GN does not offer any warranty for such performance.

The Warranty does not apply to products that have been lost and may not be located through the Find My Jabra feature in the complimentary Jabra Sound+/Jabra Assist applications or Find My Headphones feature in the complimentary Jabra Sport Life application.

REPAIRS OR REPLACEMENTS AS PROVIDED UNDER THE WARRANTY ARE THE EXCLUSIVE REMEDY OF THE BUYER. GN SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY FOR THE PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY LAW, THE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES WHATSOEVER, INCLUDING BUT NOT LIMITED TO THE WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PRACTICAL PURPOSE.

Note

The warranty gives you specific legal rights. You may have other rights that vary from location to location. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or implied warranties, so the above exclusions may not apply to you. The warranty does not affect your legal statutory rights under your applicable national or local laws.

The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc., and any use of such marks by GN is under licence. Other trademarks and trade names are those of their respective owners.