Jabra CC Agent App

The Jabra CC Agent app is a small application that, when installed on the Cisco Finesse call centre softphone server, enables all the agents equipped with Jabra BIZ 2300, Jabra BIZ 2400II and/or Jabra Link 260/265 to control these three Finesse softphone features directly from their Jabra headset control boxes:

• ready/not ready status (toggle)
• record call
• sign off

Two functions can be available at a time, and are selected by the Cisco Finesse server administrator when installing the Jabra CC Agent app.

The CC Agent app leaves a small footprint on the call centre agent's workstation. And the agent can see in the Finesse browser user interface the ready/not ready status when it is toggled from the Jabra headset control box.